Shipping policy

Welcome to Jake Boss Life Tools! We are pleased to offer our customers a simple and reliable shopping experience.

This shipping policy applies to orders delivered within Australia and New Zealand. To ensure safe and timely delivery, we work with dependable courier partners such as Australia Post, StarTrack, Toll Group, and Aramex.

Delivery Time

Processing Time: Orders are prepared within 1–2 business days (Monday–Friday).
Shipping Time: Delivery generally takes 5–10 business days (Monday–Friday), depending on your location.

Order Cut-Off Time

Monday to Friday: 3:00 PM (GMT+10:00)
Time Zone: Australian Eastern Standard Time (Melbourne)

Shipping Fees
All orders shipped within Australia and New Zealand qualify for free delivery.

Tracking Information
A tracking link will be provided within 24 hours after your order is placed so you can monitor your shipment.

Returns and Exchanges
Customers may request a return or exchange within 30 days of receiving their order.